We all use the telephone every day of our lives but do we know how to get the best from every call with a prospect or customer? Do you know how to make appointments over the telephone? There is an art to selling your time or your products over the telephone. We all know that selling face to face is much easier but getting face to face with prospects is often very time consuming. We can make 20 phone calls in the time it takes to get in your car and visit a prospect. In this course you will learn how to make much more successful customer and prospect phone calls.
- Preparation and getting past the gate keeper
- Basic telephone techniques
- Call report sheet
- Building the call
- Making the call
- Appointments and follow up calls
- Closing the sale on the phone
- Handling objections on the phone
- Things to avoid on the phone
Virtual training events
Join one of the public online events:
R695 per person
Arrange a private event for your employees:
R8900 for half a day for up to 15 people. Add additional employees for R500 per person
R16800 for half a day for 30 people and above.